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Troubleshooting

Errors​

"Forbidden Insufficient permissions"​

If you encounter the following error:

ERROR: Client error: 403 Forbidden Insufficient permissions {"missing_permissions":["ai:generation:code"]}

This indicates that the user does not have the required permissions to access the feature.

Resolution:

Ensure the necessary AI permission is assigned to the user's role. In this example, the ai:generation:code permission is required. For more details, refer to the permissions documentation.

"AI disabled in system preferences"​

If the error message states that "AI disabled in system preferences", this means the AI feature has not been enabled for your account.

Resolution: Enable the AI feature by following the steps outlined above.

"AI credits are exhausted"​

If you encounter the following error:

ERROR: Client error: 403 Forbidden AI credits are exhausted.

This indicates that you have exceeded the AI credits on the account and can no longer use any AI features.

Resolution: Upgrade your plan to increase your credit allocation, or wait until the credits reset after 30 days. For more details on usage limits, see the documentation.

"AI is not enabled for this plan"​

If the error message states that "AI features are not enabled on this plan", your plan does not include AI features as part of its entitlements.

Resolution: Upgrade to a plan that has AI enabled.

Getting help and providing feedback​

For feedback, feature requests, or assistance with the tool, join our slack channel or speak directly with your Account Manager. For general support, please follow the usual methods.